Roger Gentry

As a System Administrator and Project Manager for Bright Bear Technology Solutions, a managed service provider based in Irvine, CA, I manage a team of technicians that serve as the primary customer contact for our clients. I value creating personal relationships with each client, and strive to incorporate friendly and trustworthy service with skilled and experienced technical support. Through Bright Bear, I’ve gained significant experience in enterprise support for businesses, PBX systems, Linux, Windows, and the extremely rewarding practice of managing a hardworking, hands-on team. I am always striving to expand my skill set and push the limits of what I can do as I continue forward in my career in technical support and management. 

EXPERIENCE

Systems Administrator / Project Manager (2014 – Present)

Bright Bear Technology Solutions, Inc.

System Administrator (2013 – 2014)
Lunarpages Internet Solutions

First Line Technician (2012 – 2013)
Wincor Nixdorf

IT Consultant (2007 – 2011)
My Geek

• Provided troubleshooting, maintenance, repair, and virus removal for home-based users.

SKILLS

Active Directory - Microsoft Office Suite - Windows / Linux Servers -  Mac / Windows Desktops - iOS/Android Mobile Devices - Google Apps - Exchange / Office 365 -  Postfix / Exim / Dovecot -  Lync / Skype / Asterisk -  VMware / Hyper-V - Dropbox for Business - AWS - Nginx /Apache - MySql - Bash - DNS - Firewalls-  Cylance - Autotask RMM/PSA - Datto - Customer Service - End user training - Documentation - ITIL and ITSM

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